The quality of IT services within an organization can govern how business customers view them. No longer can the providers of IT services within an organization ignore the impact of a well-designed IT Service Management system. Sone services aim to provide a robust IT Infrastructure Management System based on industry best practices. The services provided are as follows.

IT Service Management Service Offerings Services Management Strategy Development

It includes the design and development of a long term strategy for an efficient IT Service Management system as per organizational needs.

Services Management Governance Framework Development

Enterprise planning & preparatory activities conducted with the objective of developing long term strategic plans for Information and Communication infrastructure.

Services Management Architecture Development

This services aims at developing a strong and adaptive IT Service Management architecture to help organizations cater to ever growing customer demands.

Benefits

•  Effective strategic alignment, efficient resource management and effective risk management.

•  An effective long term strategy means better planning and better budgeting for future requirements thereby enabling organizations to reduce unnecessary overheads.

•  Well planned service management architecture would not only enable organizations to keep up with customer demand but it would also help improve the quality of service.

Protection of Information assets of the organization from unauthorized disclosure, modification and destruction is recognized by organizations as one of the cornerstones in providing secure and continual services.

Sone services to mitigate information security risk focuses on assessment and treatment of information security risks in accordance with industry best practices and international standards.

IT Risk Management Service Offerings

IS Policies, Procedures and Standards

These include design development and review of organizational information security policy framework, procedures and minimum baseline standards.

Risk Management

This service focuses on assessment and treatment of information security risks in accordance with industry best practices such as ISO 277005, ISO31000 and OCTAVES. It includes Business impact Analysis, Threat Profiling, Vulnerability Assessment, Risk determination, Risk Treatment, Selection of controls and Residual Risk Estimation.

Risk Management Framework Development

This includes the design/redesign and development of an effective framework for treatment of information Security risks.

Network Security Assessment

It focuses on a detailed assessment of the Information and Communication Infrastructure via Penetration Testing and Vulnerability Assessment exercise.

Application Security Assessment

These include audit of business and domain specific applications including ERPs, Core Banking solutions, HRIS, FMS, Treasury, Billing and Operations, Cargo management and tracking system, etc.

GSM Security Assessment

This includes the security assessment of the mobile infrastructure which includes the BTS, BSC, MSC, HLR & VLR

Wireless Security Assessment

These include comprehensive assessment of security risks for wireless technologies including802.11, GPRS & CDMA

VOIP Security Assessment

It focuses on the security assessment of the company’s Voice over IP(VoIP) infrastructure

Security Posture Assessment

This service provides a strategic view for the organization in prioritizing security vulnerabilities.Equipped with tools to assess the key security zones within and out of enterprise,this visualized representation enables organizations to quickly priotise and act on their security weaknesses.

Application Code Review Assessment

It focuses on the review of application code from the perspective of identifying any vulnerabilities that might exist within the code.

Database Security Audit

This includes the audit of different relational database systems employed by organizations with the objective of identifying any material weakness within these systems.

Data Loss Prevention

This exercise focuses on the classifications of vital organizational data as per client recommendations for DLP applications.

 

Benefits

•  Effective policies and procedures would enable the management to guide IT operations without constant intervention, eliminates costly mistakes / misunderstandings by providing the necessary clarity and helps define boundaries within which IT users operate.

•  Understand and effectively manage risks to the Information Security infrastructure thereby minimizing business impacts.

•  Effective strategic alignment and information security risk management.

•  A better understanding and visibility on different vulnerabilities that exist in the security infrastructure from a hacker's perspective along with methodologies to mitigate the same.

•  Systematic and comprehensive security analysis of the different applications as well as the relational database which the company makes use of as per industry best practices thereby minimizing threats and vulnerabilities.

•  A thorough analysis of the security posture of a company's wireless network infrastructure as per industry best practices.

•  Detailed assessment of the security infrastructure which is present within the GSM network elements along with risk mitigation strategies.

•  An exhaustive look at the current overall security posture of the Information Security infrastructure of the company with long term risk mitigation strategies for areas of vulnerability.

•  Detailed and thorough analysis of the application code to mitigate any inherent security weakness within the programming which could be misused by hackers to gain unwanted access to system information.

•  The Data Loss Prevention exercise would enable clients to get a clear view of the different types of data to be protected within the infrastructure and detail what level of protection would be required when successfully installing a DLP application.

Today's IT projects present unique challenges to the organization requiring coordination with many stakeholders and integration of various technological capabilities.

Sone with its experience in managing many turnkey and large IT Projects in the country helps its client in the initial stages itself the important critical success factors and hidden risks inherent in projects for effective and successful delivery.

Developed in line with PMI and Prince2 best practices, Sone's IT Project Management offerings provides the clients with various strategies and techniques developed in the field by experienced IT project managers for successfully managing IT projects.

Benefits

•  An effective and efficient framework for IT Senior Management to evaluate strategic alignment, resource management, value delivery & risk management of IT Organization
•  A well-defined monitoring and feedback mechanism to ensure that IT Services are consistently delivered to acceptable quality levels and to business user's satisfaction.
•  An integrated quality management framework that will ensure continuous improvements in the areas of IT Project Management, Systems Development, Risk Management, IT Operations and Services Management
•  An effective and pragmatic framework that ensure effective Governance of Enterprise IT within the organization

IT Project Management Services Portfolio

•  IT Program Management Office Design
•  IT Project Management Practices and Plans development
•  IT Program Management Office Establishment

IT governance plays a very important role in the senior management's ability to direct, measure and evaluate the use of an enterprise's IT resources in support of the achievement of the organization's strategic goals.

Sone IT Strategic planning and Governance consultancy services assists organizations in developing effective and pragmatic strategy plans and effective Governance structure in accordance with their corporate strategies and business requisites.

IT Governance Service Offerings

IT Governance Framework Development

Development & design /redesign of IT organizational structures and developing a framework for effective decision making within the IT department.

IT Planning and Strategy Development

Enterprise planning & preparatory activities conducted with the objective of developing long term strategic plans for Information and Communication infrastructure.

Data Governance

Development and design of effective processes to ensure organizational information is secure.

IT competency Framework & Performance Management Development

Design & development of a competency framework for all roles in the IT department which would include definition of key performance indicators and level of expertise required to perform each role.

Benefits

•  Effective strategic alignment, efficient resource management, optimal value delivery & effective risk management.

•  Long term strategy creation which would aid the organization in setting appropriate and achievable milestones for improving the IT services offered by the department and also ensures that budgetary goals are aligned as per management requirements.

•  Improves data security, reduces risk of data loss, maximizes income generation potential of data and designates accountability for information quality.

•  Concise role definitions possible and optimal performance measurements for the IT department.

IT Quality Management plays a very important role in the senior management's ability to evaluate the use of an enterprise's IT resources in support of the achievement of the organization's strategic goals.

Sone's IT Quality Management consultancy services assists organizations in developing effective and pragmatic quality strategy and plans in accordance with international best practices and standards, organizational corporate strategies and business requisites.

Quality Management Services Portfolio

•  IT Quality Management Framework Development
•  IT Quality Management Plans Design and Development
•  IT Quality Management Framework Implementation

 Benefits

•  Effective measurement framework for IT Senior Management to evaluate strategic alignment, resource management, value delivery & risk management of IT Organization
•  A well-defined monitoring and feedback mechanism to ensure that IT Services are consistently delivered to acceptable quality levels and to business user's satisfaction.
•  An integrated quality management framework that will ensure continuous improvements in the areas of IT Project Management, Systems Development, Risk Management, IT Operations and Services Management
•  An effective and pragmatic framework that ensure effective Governance of Enterprise IT within the organization

Contact Us

  • Al Faisalaih Tower King Fahd Road, Olaya Riyadh, Riyadh 11542, Saudi Arabia
  • Call : +000-0000-000000
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